I was contacted today by a family member of someone I have in my family tree and while the message was short and to the point, it was neither sweet nor professional. It was downright rude! We did, however, end on a good note with them providing an explanation that my tree had no Source information for a particular person and me letting them know I just had not had time to add it due to a very busy life these past few months.
I can understand a point of view from a family member; mainly because they are closest to the person and, thus, have a high emotional stake that sometimes sees your tree as their personal family story rather than the historical research that it is. The last comments from the message sender, “I knew them in life, and I know where the bodies are buried” nearly made me cry. They simply want their loved one remembered in the “right” way. My family tree was their family story.
I do not take messages like this personally and always respond with respect and genuine compassion. Their loved one has passed on and sometimes, all they want is for a name or other detail to be “right” as the way they remember their loved one.
However, no one is under any obligation to change their family tree for anyone. You are also under no obligation to provide your sources to anyone. Each researcher has the freedom to build and research their own family tree and to provide accurate, detailed information about people in their tree or to provide little, wrong, or no information at all about the people in their family tree. And while I do not recommend the latter, I do acknowledge the rights of individuals to their own family history – the way they want it, not the way someone else wants it.
All researchers have access to the same historical information and can look it up for themselves. We should not rely on others family trees as our source for information. That is supplied in the form of historical documents and that is what we should be chasing – documents, not trees.
Genealogy can uncover very sensitive, high-stakes emotional information, and unfortunately, we can find ourselves in the middle of a situation where objective research meets intense personal feelings.
So, how is the best way to handle it professionally while protecting our own peace?
Understand the Perspective of the other person
High emotional stake
- Protection Mode: When people feel that a family story, a deceased loved one, or a secret is being "exposed" or “handled” by someone else, they often react with aggression to maintain control.
- Ownership vs. Sharing: You see your tree as historical research; they see it as their personal family story or their family privacy.
- Shock: They may be dealing with the shock of a new discovery that you have known about for a while.
How to Handle It (Professional vs. Personal)
You do not owe anyone a reaction that mirrors their rudeness. And you should never subject yourself to abuse.
- Take a Breath: Do not reply immediately. Let the anger fade so you can respond with a cool head.
- Set Boundaries: It is entirely okay to respond, "I understand this is a sensitive topic, but I would appreciate it if we could discuss this respectfully.”
- Validate, then redirect: Acknowledge their feelings without agreeing with their tone.
- Example: "I understand this is very emotional for you. My goal in my research is to accurately document family history. If there is a specific error in the facts, I am happy to correct it with your documented proof.”
The "Genealogy Ethics" Factor
Because you are dealing with close, living relatives of the deceased, genealogy guidelines suggest a gentle approach.
- Privacy First: If the person in question is alive, and their information is not public, consider setting your tree to private or hiding living people.
- Facts vs. Feelings: You are responsible for the accuracy of your facts, but you are not responsible for their emotional reaction to those facts.
Separate their hostile delivery from the core message. It is uncomfortable, but you have the upper hand by staying calm and professional.
If they continue to be rude, you are under no obligation to continue the conversation at all. If you feel a response is necessary, you can simply state, "I am happy to provide my sources if you wish, but I will not engage in hostile communication," and then disengage. Most platforms, like Ancestry, offer the ability to block or report the person.
I wish you all well in your genealogy journey!







